Return & Refund Policy

Last Updated: August 14, 2026

At Ouraring, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.

1. Return Eligibility

We generally accept return requests within 30 days of the delivery date.

To be eligible for a return, the product must:

• Be unused or gently handled
• Be in its original condition
• Include the original packaging and accessories, when applicable
• Include the original order information or order number
• Not show signs of damage caused by misuse, improper handling, or unauthorized modification

Certain products or orders may be subject to additional return restrictions where permitted by applicable law.

2. How to Request a Return

Before sending any product back, please contact our customer support team at:

Email: [email protected]

Please include:

• Your order number
• Your name
• The email address used to place the order
• The reason for the return
• Photos or other information if the product is damaged or defective

Please do not send a return package to our business address unless our customer service team has provided return instructions.

3. Return Shipping

Unless the product is defective, damaged upon arrival, or we made an error with your order, the customer may be responsible for return shipping costs.

If the return is due to a defective product, damaged shipment, incorrect item, or another issue caused by us, we may provide appropriate return-shipping instructions or reimbursement after reviewing the situation.

4. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

The exact timing of the refund is controlled in part by the payment processor or financial institution.

5. Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund, including when:

• The product has been used beyond what is reasonably necessary to evaluate it
• The product or packaging is damaged
• Accessories or components are missing
• The returned product does not meet the conditions of this policy

Any applicable reduction will be determined based on the condition of the returned product.

6. Damaged or Defective Products

If your product arrives damaged, defective, or different from the item you ordered, please contact us at [email protected] as soon as reasonably possible.

Please provide your order number and clear photographs or videos showing the issue when applicable.

After reviewing the situation, we may offer an appropriate solution, which may include:

• Replacement
• Refund
• Return
• Other reasonable resolution

7. Incorrect or Missing Items

If you receive an incorrect or missing item, contact us promptly with your order number and details of the issue.

We will review the order and, where appropriate, arrange a replacement, refund, or other suitable resolution.

8. Non-Returnable Situations

A return or refund may not be available when:

• The return request is made after the applicable return period
• The product has been intentionally damaged
• Damage resulted from misuse or improper use
• The product has been modified or repaired without authorization
• The returned product is materially different from the product originally shipped
• Required components or accessories are missing

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

9. Canceled Orders

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, it may no longer be eligible for cancellation and may instead need to be handled as a return.

10. Exchanges

If you need a different product or have received an incorrect item, please contact customer support.

Depending on inventory and the circumstances of the request, we may offer an exchange or another appropriate solution.

11. Refunds for Undeliverable or Returned Packages

If a package is returned to us because the customer provided an incorrect or incomplete shipping address, refused delivery, or otherwise caused the package to be undeliverable, we may contact the customer regarding available options.

Any refund may be subject to applicable shipping or handling costs where permitted by law.

12. Chargebacks and Payment Disputes

If you have a problem with your order, please contact us first at [email protected] so that we can attempt to resolve the issue.

Customers should not be charged any additional fees for contacting customer support regarding a legitimate order issue.

13. Contact Us

For return or refund assistance, please contact:

Ouraring
1907 Water Street
Oakland, CA 94612
United States

Email: [email protected]
Phone: +1 510-289-3425

When contacting us, please include your order number and the email address used to place the order so that we can process your request efficiently.